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Trouble using the LC OWL?

If you are having trouble connecting with an LC OWL writing consultant, please try the following:

  • Make sure you are joining the session during the correct time. If you have an appointment, you can find the time noted in the confirmation e-mail sent to you by the LC OWL. If you are joining an OWL session through drop in hours, check the hours to make sure we are open. Refresh the page to make sure you see the up-to-date hours.   Drop-in page 

 

If you are trying to join through drop in hours

  • using a computer, close the session and go back to the LC OWL's main page. Refresh the page, wait a few minutes, and try again. If you still see a box that says "waiting for organizer," try calling the telephone numbers listed below.
  • calling in by telephone only, hang up and go back to a computer with internet access. Pull up the LC OWL's main page and refresh the page. Click on the drop in link, wait a few minutes, and join the session again. If you still see a box that says "waiting for organizer," try calling the telephone numbers below.

 

If you have an appointment

  • and you are using a computer, try closing the session and starting over by opening the link in your confirmation e-mail again. If you still see a box that says "waiting for organizer," try calling the telephone numbers listed below.
  • and you are calling in by telephone only, try hanging up , waiting a few minutes, and calling again, using the same telephone number and access code provided in your confirmation e-mail. If you still hear a message that you are "waiting for the organizer," try calling the telephone numbers listed below.

 

If the steps above do not help, you can call GoTo Meeting technical support at 1 -800-263-6317 to speak with a technical support person who can help you make sure you are connecting properly and diagnose technical problems.

 

  • If you need help that is not technical or have a question for the LC OWL staff, you can call the LC OWL's director at (864) 488-4555, or toll free at 1- 800-795-7151 x4555. If there is no answer, please leave a voice-mail. During drop in hours from August through May, you may be able to reach the OWL writing consultant on duty by calling 864-488-4379 or toll free at 1-800-795-7151 x4379. Do not leave a voice-mail at this number; it cannot be returned.